All of our clinics are run by appointment only. To book an appointment, please either:
Call our Surgery Reception on: 024 7650 2255 between the hours of 08:30 – 13:00 and 14:00 – 18:30.
Visit reception in person
Online, once you have registered your email address with the surgery.
We make every effort to keep appointment times but there may be occasions when they overrun.
If you require a same day appointment with any of the GP's/GP Registrars please call the Surgery reception on 024 7650 2255 at 8:30am as these appointments are booked on a first come first served basis.
Helping the appointment system run smoothly
If you are unable to keep your appointment please notify the surgery as soon as possible, by telephoning reception.
One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
When arriving at the surgery for your appointment, please inform reception or use our check-in screen.
Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
It can sometimes help to have a partner or friend with you.
If you would like a chaperone during your consultation please inform the doctor or receptionist.
Telephone Appointments with the doctors are available.
These appointments are available with the doctors to discuss any concerns that may not need a medical examination.
Please call the Surgery reception team on 024 7650 2255 to book.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 024 7650 2255 before 10am.
You may only request a home visit if you are housebound or feel you are too ill to visit the Practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit. You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.